Leadership Champions (UK) Limited. Performance Improvement Specialists

Human Factors

Learn how Human Factors (Non-Technical Training) can dramatically improve safety, project mobilisation and programme delivery

The Challenge  

As well as leadership, executive and management development within your organisation, sometimes Human Factors (Non-Technical) Coaching is needed to improve safety within teams.  HF Coaching focusses on both cognitive and interpersonal skills required to make the right decisions and solve problems under pressure. 

Leadership Champions and other rail industry stakeholders have been working together over the last few years' to develop an industry-wide strategy to increase individual and team safety and HF capabilities.  We have identified best practice in other safety-critical sectors including; aviation, armed forces, and the oil & gas sector.

To this end, Leadership Champions has joined forces with Critical Team Performance (CTP) to deliver a bespoke training course aimed at tier 1 and 2 contractors working in the rail and construction industry. This follows a successful collaboration on developing the Guidelines for implementing Crew Resource Management   (CRM) Training in the Oil and Gas Sector.

£550 per delegate

Human Factors Masterclass 

This two-day course is an introduction to human factors for anyone involved in the delivery of railway and construction projects. The course uses human factors principles to better understand why people make mistakes, why things go wrong, and which factors can contribute to incidents and accidents in the rail industry.

The course explains how biases in human information processing can contribute to different error types. It also covers Network Rail's ten incident factors and considers how a person, job, and organisational factors can contribute to incidents. Case studies from a range of safety critical industries and practical examples are used throughout. Critical Teams are high performing teams working in high-reliability environments where errors can often mean catastrophic failure of equipment or severe injury.

Human Factors refer to environmental, organisational and job factors, and human and individual characteristics which influence behaviour at work in a way which can affect performance, morale, and safety.

A simple way to view human factors is to think about three aspects: the job, the individual and the organisation. Crew Resource Management (CRM) focuses on the Individual Characteristics of Human Factors and can be defined as: ‘the cognitive, social and personal resource skills that complement technical expertise, and contribute to safe and efficient task performance’ We understand that the potential for making errors is a major step along the road to developing strategies to prevent those very human errors from becoming catastrophes.

Ad Hoc Facilitation

When you are satisfied with our services, we offer affordable hands-on facilitation support for strategy implementation. 

Our process works because everyone we empower individuals and teams to contribute to the success of the project or initiative. Our process maintains momentum and a culture of collaboration and accountability, whilst we try not intrude too heavily on individuals ‘day-to-day' objectives.

Making Change Happen

We work with executives, individuals, and teams within the construction, rail, highways and airport sector. 
Are you a visionary thinker? Seen as a change agent? Inclusive Operator? Ethically Orientated? Results Driven?
We encourage individuals and teams to recognise the ‘value' of the strategy map design for each project we engage on.  Offering a simple step-by-step approach for continuous improvement.

Our proven methodology ensures quick wins for participants, but over the lifetime of the programme, significant benefits can be identified.  

Typical ROI on our fee is around 300%! 
Carry out Collaborative Profile assessments of joint project teams to understand individual and team strengths.  Understand knowledge gaps and how to fill them.  Then evaluate any associated risks/opportunities.

Why not use our three-tiered approach for fulfilling project objectives:

  1. Rank by impact
  2. Rank by risk
  3. Identify lead / lag measures
If you have any questions, please do not hesitate to send us a message. We aim to reply within 24 hours.