Human factors masterclass

Additional Information

This two-day course is an introduction to human factors for anyone involved in the delivery of railway and construction projects. The course uses human factors principles to better understand why people make mistakes, why things go wrong, and which factors can contribute to incidents and accidents in the rail industry.

The course explains how biases in human information processing can contribute to different error types. It also covers Network Rail's ten incident factors and considers how a person, job, and organisational factors can contribute to incidents. Case studies from a range of safety critical industries and practical examples are used throughout. Critical Teams are high performing teams working in high-reliability environments where errors can often mean catastrophic failure of equipment or severe injury.

Human Factors refer to environmental, organisational and job factors, and human and individual characteristics which influence behaviour at work in a way which can affect performance, morale, and safety.

A simple way to view human factors is to think about three aspects: the job, the individual and the organisation. Crew Resource Management (CRM) focuses on the Individual Characteristics of Human Factors and can be defined as: ‘the cognitive, social and personal resource skills that complement technical expertise, and contribute to safe and efficient task performance’ We understand that the potential for making errors is a major step along the road to developing strategies to prevent those very human errors from becoming catastrophes.